Terms of Service

1. Introduction

Welcome to Stellar Water. By accessing or using our website, purchasing our products, or subscribing to our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Acceptance of Terms

By placing an order with Stellar Water, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all visitors, customers, and others who access or use our services.

3. Products and Services

Stellar Water offers premium alkaline water products including:

• • Single bottle purchases
• • Multi-pack bundles
• • Subscription-based water delivery services
• • Corporate and bulk orders

We reserve the right to modify, discontinue, or change our products and services at any time without prior notice.

4. User Accounts

To purchase products or subscribe to our services, you may be required to create an account. You agree to:

• • Provide accurate and complete information during registration
• • Maintain the security of your account credentials
• • Notify us immediately of any unauthorized use of your account
• • Be responsible for all activities that occur under your account
• • Be at least 18 years old to create an account

5. Orders and Pricing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

• • Pricing: All prices are in USD unless otherwise stated and are subject to change without notice
• • Product availability: Products are subject to availability and may be discontinued at any time
• • Order confirmation: You will receive an email confirmation when your order is accepted
• • Minimum orders: Certain products may have minimum order quantities

6. Payment Terms

Payment is required at the time of order placement:

• • We accept major credit cards, debit cards, and other payment methods
• • All payments are processed securely through Stripe
• • Payment must be completed before order fulfillment
• • For subscriptions, you authorize automatic recurring charges
• • You are responsible for all charges, including applicable taxes

7. Subscription Services

If you subscribe to our water delivery service:

• • Automatic renewal: Subscriptions automatically renew at the end of each billing period unless cancelled
• • Billing: Your payment method will be charged on the renewal date
• • Cancellation: You may cancel at any time before the next billing cycle
• • Changes: You can modify your subscription (frequency, quantity) through your account
• • Pausing: You may pause your subscription for up to 60 days

8. Shipping and Delivery

We strive to deliver your order promptly and safely:

• • Delivery areas: We currently deliver to Jamaica and select Caribbean islands
• • Delivery times: Estimated delivery times are provided at checkout
• • Shipping fees: Calculated based on location and order size
• • Free shipping: Available on orders over $50 within Jamaica
• • Risk of loss: Title and risk of loss pass to you upon delivery
• • Delays: We are not responsible for delays beyond our reasonable control

9. Returns and Refunds

We want you to be completely satisfied with your purchase:

• • Quality guarantee: If you receive damaged or defective products, contact us within 7 days for a replacement or refund
• • Unopened products: Unopened products may be returned within 14 days of delivery
• • Subscription refunds: Subscription fees are non-refundable, but you can cancel future deliveries
• • Return shipping: Customers are responsible for return shipping costs unless the product is defective
• • Refund processing: Refunds are processed within 7-10 business days

10. Product Information and Health Claims

While we strive to provide accurate product information, we make no representations or warranties about the accuracy, completeness, or suitability of the information on our website. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before making changes to your diet or hydration routine.

11. Intellectual Property

All content, features, and functionality on Stellar Water, including but not limited to text, graphics, logos, bottle designs, and software, are the exclusive property of Stellar Water or its licensors and are protected by copyright, trademark, and other intellectual property laws. The Stellar Water name, logo, and all related product names are trademarks of Stellar Foundation.

12. Limitation of Liability

To the fullest extent permitted by law, Stellar Water shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our products or services. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Stellar Water, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our services, violation of these terms, or infringement of any third-party rights.

14. Termination

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service, is harmful to other users, us, or third parties, or for any other reason. You may close your account at any time by contacting customer support.

15. Dispute Resolution

In the event of any dispute arising from these terms:

• • Informal resolution: Please contact us first to attempt to resolve the dispute informally
• • Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration
• • Class action waiver: You agree to resolve disputes on an individual basis, not as part of a class action

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes via email or through a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

17. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms will be brought exclusively in the courts located in Kingston, Jamaica.

18. Contact Information

If you have any questions about these Terms of Service, please contact us at: